These Terms of Service (the “Terms”) govern your access to and use of unmutetees.com (the “Site”) and purchases from Unmute Tees (“Unmute Tees,” “we,” “us,” or “our”). Unmute Tees operates from Room 901, Tianlun Fantai International, Taiyi Road, Beilin District, Xi’an, Shaanxi 710000, China.

Please read these Terms before using the Site or placing an order. By placing an order, you agree to these Terms and the sales policies linked from them. Our Privacy Policy explains how we handle personal information; it is a notice, not a waiver of your privacy rights.

1. Eligibility and accurate information

You must be legally able to enter into a purchase contract. If you are under the age of majority where you live, a parent or legal guardian must place the order for you. You must provide current, complete, and accurate billing, contact, and delivery information. You are responsible for protecting any account credentials and for activity conducted through your account.

2. Products and product presentation

Our current T-shirts are printed to order and fulfilled by a production partner in the United States. Unless a product page says otherwise, the current standard blank is the Gildan G5000 Heavy Cotton™ Adult T-Shirt. Solid black and white styles are made from 100% U.S. cotton and weigh approximately 180 GSM / 5.3 oz per sq. yd. The garment has a classic unisex fit, crew neck, short sleeves, taped neck and shoulders, a classic-width rib collar, and a tear-away label. Product labels provide the applicable country-of-origin information for the blank garment.

We work to present products accurately. Screen settings, lighting, fabric texture, print production, and normal batch variation may cause reasonable differences in color, texture, print scale, or placement. Some lifestyle images may be digitally created or may feature AI-generated models. These images help demonstrate styling and approximate appearance; the written specifications, product-detail images, garment measurements, and size chart are the primary purchase references.

Garment measurements may vary within the tolerance stated on the product page or size chart. Before ordering, compare the listed garment measurements with a T-shirt that already fits you. Follow the care guidance shown for the product; any specific performance, wash-durability, shrinkage, or colorfastness claim applies only when expressly stated on the relevant product page.

3. Orders and acceptance

When you submit an order, you offer to purchase the selected products under these Terms. An automated acknowledgement means we received your order. Acceptance remains subject to successful payment and reasonable verification. We may refuse or cancel an order before dispatch for a legitimate reason, including suspected fraud or unauthorized payment, inaccurate or incomplete information, an obvious pricing or product error, delivery restrictions, product unavailability, or a legal or safety requirement.

If we cancel an order after receiving payment, we will refund the affected amount to the original payment method. We may request information reasonably needed to confirm the purchaser, payment authorization, or delivery address. Orders are intended for personal or household use; we may apply reasonable quantity limits or review patterns suggesting unauthorized resale, fraud, or abuse.

4. Review your order and the 6-hour change window

Please check the design, color, size, quantity, address, and contact details before paying. You may request a cancellation, size change, or address correction within 6 hours after payment by emailing support@unmutetees.com. After 6 hours, production may already have started. We will try to help if the order can still be intercepted, but we cannot guarantee a cancellation or change.

5. Prices, discounts, and payment

Unless stated otherwise, prices are displayed in United States dollars (USD). Before you submit payment, checkout will show the product subtotal, discounts, standard shipping charge, and any tax collected through checkout. Your card issuer or PayPal may perform currency conversion and may charge fees under its own terms.

We accept the payment methods displayed at checkout. Card transactions may be processed through Wintopay, and PayPal may be available when enabled at checkout. Payment providers and financial institutions may apply their own terms and privacy notices. We do not receive or store your complete card number or card security code.

Promotions are governed by the conditions shown with the offer. Unless stated otherwise, discount codes cannot be combined, exchanged for cash, or applied after an order has been submitted. We may correct an obvious pricing, discount, or description error before dispatch. If an error affects your order, we will contact you or cancel and refund the affected item; we will not substitute a different product without your agreement.

6. Shipping, delivery, and taxes

We currently sell and ship only to supported addresses in the United States. Orders are printed and fulfilled in the United States and are normally delivered by USPS. Our normal timeline is 1–2 business days for order review and processing, 3–4 business days for made-to-order production, and approximately 2–5 business days in USPS transit after carrier acceptance. A typical order therefore arrives approximately 6–11 business days after it is placed.

Shipping rates, supported-address details, tracking procedures, and delay guidance are set out in our Shipping Policy. Because orders are fulfilled and shipped domestically within the United States, customers should not be charged import duties on delivery. Sales tax, where applicable, is shown at checkout.

Delivery dates are estimates unless we expressly confirm a guaranteed date in writing. Nothing in these Terms removes any statutory right you may have when goods are not shipped or delivered within the promised or legally required time.

7. Returns, replacements, and refunds

Our Return & Refund Policy forms part of these Terms. It explains our process for damaged, defective, misprinted, or incorrect items; our one-time courtesy size remake; change-of-mind requests; return authorization; refund timing; and mandatory consumer rights.

We ask customers to report an arrival problem within 7 days so that production and carrier evidence can be preserved. This is a prompt-reporting request, not a reduction of any longer statutory right relating to faulty, unsafe, misdescribed, or non-conforming goods.

8. Reviews, feedback, and submissions

If you voluntarily submit a review, photograph, comment, suggestion, or other content, you confirm that you have the right to provide it and that it is not unlawful, misleading, abusive, or infringing. You retain ownership of your content and grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, and use it for operating, improving, and promoting Unmute Tees, subject to our Privacy Policy. We may moderate or remove content for legitimate reasons. We do not condition a remedy on a positive review, and we do not permit fake or misleading reviews.

9. Intellectual property

The Site and its original content—including artwork, text, logos, photographs, graphics, layout, and other materials—are owned by or licensed to Unmute Tees and protected by applicable intellectual-property laws. You may use the Site for personal, non-commercial shopping. You may not reproduce, distribute, sell, scrape at scale, modify, or exploit Site content without permission. Third-party names, marks, and content remain the property of their respective owners.

10. Acceptable use and fraud prevention

You may not use the Site to violate law or third-party rights; introduce malicious code; attempt unauthorized access; interfere with the Site; submit knowingly false order, delivery, defect, refund, chargeback, or replacement claims; misuse promotions; or impersonate another person. We may reasonably verify claims, preserve evidence, restrict access, cancel unaccepted orders, or refer suspected unlawful conduct to payment providers or authorities. We will not use fraud review to deny a legitimate statutory right.

11. Third-party services and links

The Site relies on third parties including SHOPYY, Wintopay, PayPal when enabled, Google Analytics, WhatsApp, our U.S.-based production and fulfillment partner, USPS, and other service providers. Some third-party services are governed by their own terms and privacy notices. We remain responsible for obligations that applicable law places on us and do not avoid those obligations merely because a service provider is involved.

12. Site availability and errors

We aim to keep the Site available and accurate, but maintenance, network failures, security events, or circumstances outside our reasonable control may interrupt service. We may correct typographical errors, inaccurate information, or omissions. Any correction affecting an accepted order will be handled consistently with applicable law and the commitments stated in these Terms.

13. Warranties and limitation of liability

Except for express commitments in these Terms and rights that cannot be excluded by law, the Site is provided on an “as available” basis. To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed.

Nothing in these Terms limits or excludes liability for fraud, willful misconduct, death or personal injury caused by negligence, or any warranty, guarantee, product-safety duty, delivery right, refund right, or other consumer remedy that cannot lawfully be limited or excluded.

14. Events outside reasonable control

We are not responsible for delay caused by events outside our reasonable control, such as natural disaster, epidemic, war, civil disruption, government action, customs shutdown, major carrier disruption, or infrastructure failure. We will take reasonable steps to reduce the effect, notify affected customers when appropriate, and provide any cancellation, replacement, or refund right required by law.

15. Governing law and resolving concerns

These Terms and contracts with us are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles. This choice does not deprive a consumer of mandatory protections available under the law that applies to the consumer or transaction. A dispute may be brought before any court, regulator, consumer body, payment-provider process, or other forum available under applicable law.

Please contact us first so we can investigate and try to resolve the issue directly. These Terms do not require binding arbitration and do not contain a class-action waiver.

16. Changes, severability, and entire agreement

We may update these Terms prospectively by posting a revised version and changing the date above. The version in effect when we accept your order normally governs that order unless a change is required by law or you agree otherwise. If any provision is held unenforceable, the remaining provisions continue to apply.

These Terms, the policies linked from them, the applicable product page, and your order confirmation form the agreement concerning your purchase and use of the Site.

17. Contact

Unmute Tees
Email: support@unmutetees.com
WhatsApp support: +86 133 8490 4131
Business contact address: Room 901, Tianlun Fantai International, Taiyi Road, Beilin District, Xi’an, Shaanxi 710000, China

Email is the official channel for formal order notices, cancellations, returns, complaints, and privacy requests. We normally respond within 2 business days.