UNMUTE TEES

Frequently Asked Questions

Last updated: September 21, 2026

THE SHORT VERSION

Made-to-order graphic tees printed and fulfilled in the United States. Current solid-color Gildan G5000 shirts use 100% U.S. cotton, approximately 180 GSM / 5.3 oz per sq. yd., with a classic unisex fit. U.S. orders ship by USPS with tracking.

What is Unmute Tees?

We make graphic shirts that let the design do the talking. Our current release draws from car culture and mechanic life, but the idea is broader: wear the line you would rather not explain.

Are the designs printed on the front or the back?

Print placement varies by design. A graphic may appear on the front, the back, or both. The product gallery and written description identify the placement for each item, so please check both before ordering.

What are the fabric, weight and fit?

Unless a product page says otherwise, our current standard blank is the Gildan G5000 Heavy Cotton™ Adult T-Shirt. Solid black and white styles are made from 100% U.S. cotton and weigh approximately 180 GSM / 5.3 oz per sq. yd. The shirt has a classic unisex fit, crew neck, short sleeves, taped neck and shoulders, a classic-width rib collar, and a tear-away label. It is not marketed as an oversized or slim-fit shirt.

Which colors are available?

Most shirts in the current release are black, while selected service-interval designs are white. Each product page shows the exact color available for that design. If a color is not shown as an option, it is not currently offered.

How should I choose a size?

Use the finished-garment size chart on the product page. Measure a T-shirt you already own from pit to pit and from high shoulder to hem, then compare those measurements with the chart. Do not choose only from the size letter you usually wear.

Manual measurements may vary by 0.8–1.6 in. (2–4 cm). If you are between sizes, size up. Available sizes vary by item and are the sizes displayed on that product page.

Where are the shirts made?

Each order is printed to order and fulfilled by our U.S.-based production partner, then shipped domestically. Country-of-origin information for the blank garment appears on its label. “Printed and fulfilled in the United States” describes our current printing and fulfillment process; it does not mean every component of the blank garment was manufactured in the United States.

Where do you currently ship?

We currently sell and ship only to supported addresses in the United States. Standard service is intended for carrier-serviceable addresses in the 50 states and the District of Columbia. Availability for PO boxes, APO/FPO/DPO military addresses, U.S. territories or possessions, and certain remote locations may depend on the product, destination, and USPS service available. Address eligibility is confirmed at checkout and during fulfillment.

How much is shipping?

Standard shipping is US$8.99 when the discounted merchandise subtotal is under US$50. Standard shipping is free when that subtotal is US$50 or more. Taxes and separately shown charges do not count toward the threshold.

How long will my order take?

Order review and processing: normally 1–2 business days.

Made-to-order production: normally 3–4 business days.

USPS transit after carrier acceptance: approximately 2–5 business days.

Typical total from order date: approximately 6–11 business days.

These are good-faith estimates, not guaranteed arrival dates. Weekends, public holidays, remote areas, peak periods, severe weather and carrier disruption can add time. Alaska, Hawaii, and certain offshore or remote destinations may take longer.

Will I receive tracking?

Yes. We provide USPS tracking after the shipping label is created. A label-created notice means the parcel is being prepared and does not necessarily mean USPS has physically accepted it. The first acceptance scan may take 1–2 business days to appear after the tracking email.

Will I have to pay import duties or taxes on delivery?

Orders are printed, fulfilled, and shipped from within the United States, so U.S. customers should not be charged import duties on delivery. Sales tax, where applicable, is calculated and shown at checkout.

Can I cancel an order or change the size or address?

Email us within 6 hours after payment and include the order number and exact change. After that window, production may already have started. We will try to help if the order can still be intercepted, but a cancellation or change is not guaranteed.

What if I selected the wrong size?

If the delivered shirt matches the size ordered and the published measurements, contact us within 7 days after delivery. You may apply for one courtesy remake of one garment in the same design and color, in another available size. There is no additional product charge; you pay US$8.99 reshipping. This voluntary benefit is limited to one approved size-remake request per order and customer and is subject to availability and fair-use review.

What if my shirt is damaged, defective, clearly misprinted or incorrect?

Contact us as soon as possible. For the fastest review, report the problem within 7 days after delivery and include your order number, a clear photo of the full shirt, a close photo or video of the issue, and a photo of the shipping label or packaging when relevant. After verification, we will provide the appropriate remedy under our policy and applicable consumer law.

Can I return a shirt or request a refund?

Contact us before sending anything. Do not mail a return to our published business address unless we give you written instructions. Eligibility and the available remedy depend on the reason for the request, the evidence, applicable law and our Return & Refund Policy. Approved refunds are sent to the original payment method.

How should I wash the shirt?

• Turn the shirt inside out before washing.
• Machine wash cold with similar colors.
• Use mild detergent and do not bleach.
• Hang dry when practical, or tumble dry low.
• Do not iron directly on the print and do not dry clean.

Are the lifestyle or model images photographs of the exact delivered item?

Some lifestyle or model images may be digitally created to show styling. Use the flat product images, close-up views, written specifications and finished-garment size chart as the factual product reference. Screen settings may also cause slight color differences, and print scale or placement may vary slightly by garment size.

Which payment methods can I use?

Use the secure payment methods displayed at checkout. These may include Visa, Mastercard, and PayPal when enabled. Available methods can vary by checkout configuration. We will never ask you to send payment outside the website checkout.

Still need help?

Email: support@unmutetees.com

WhatsApp support: +86 133 8490 4131

Normal response time: within 2 business days

Email is the official channel for order changes, delivery claims, replacements, returns, refunds and cancellations.